Every call answered.Every job booked.
Lucent is the receptionist for HVAC companies that never sleeps. Nights, weekends, and while your crew is on the roof.
Who We Are:
Lucent answers in two rings, books the appointment, and gets emergencies to your on-call tech. Around the clock, in English and Spanish, for a flat monthly rate.
Talk to Sonar
Live demo line. Sonar answers as Maya for our demo company Tidewell Air & Heat.
Keep your number. Keep your process. Lucent books straight into the tools you already run.
GoHighLevel
Google Calendar
OpenAI
HubSpot
Deepgram
QuickBooks
Google Drive
Anthropic
Aircall
CallRailGoHighLevelGoogle CalendarOpenAIHubSpotDeepgramQuickBooksGoogle DriveAnthropicAircallCallRailGoHighLevelGoogle CalendarOpenAIHubSpotDeepgramQuickBooksGoogle DriveAnthropicAircallCallRailGoHighLevelGoogle CalendarOpenAIHubSpotDeepgramQuickBooksGoogle DriveAnthropicAircallCallRailAfter 5 PM, every call has three bad options.
Answer it yourself
You're elbow-deep in a condenser or having dinner with your family. Either the job suffers or the call does.
Let voicemail take it
85% of callers who hit voicemail never call back. They just dial the next company on Google.
Pay an answering service
Two dollars a minute for someone who can't answer a single question about AC, takes a message, and loses the job anyway.
Lucent is the fourth option: a receptionist who knows HVAC, never sleeps, and costs less than one missed job a month.
What are missed calls costing you?
Use your own numbers. Most owner-operated shops miss 5 to 10 calls a week between after-hours, weekends, and jobs.
Florida average repair ticket runs $400 to $600. Replacements run far higher.
Walking out the door
$0
per month, about $70,152 a year, going to whichever competitor answers.
With Lucent answering, after its $497/mo
+$4,472 /month back
Live in 48 hours. Nothing about your business changes.
We build your receptionist
Your services, your service area, your dispatch rules, your voice. We set up everything. You answer 12 questions and you're done.
Build sheet
Tidewell Air & Heat
Booking windows
8 to 12 and 12 to 4
Forward the calls you can't take
Keep your number. Calls forward to Lucent only when you're closed, busy, or on a job. Turn it off any time.
Call routing
Your number, unchanged
After hours
Weekdays, 5 PM to 8 AM
Weekends and holidays
All day
On a job or line busy
Whenever you can't pick up
Incoming: (813) 555-0142
Sonar answered on the second ring
Jobs land on your calendar
Booked appointments, full transcripts, and recordings. Emergencies text your on-call tech within seconds.
Tonight
While you slept
Karen W.
9:42 PM
Mike R.
10:15 PM
Maria D.
12:38 AM
Unknown
1:05 AM
A real 2 AM call, second by second
Watch one emergency travel from ring to booked while you sleep.
Karen W.
Caller
Lucent
AI Agent
Trained for HVAC. Not a generic answering bot.
Emergency triage
No-cool with an infant in the house is not the same as a tune-up request. Lucent knows the difference and escalates to your on-call tech in seconds.
After-hours answering
Nights, weekends, holidays, lunch rushes. Two rings, every time.
Appointment booking
Offers your real availability windows and books straight into your calendar or CRM.
Se habla español
Switches to natural Spanish mid-call. In Florida, that alone wins jobs.
SMS confirmations
Every caller gets a text confirmation. Every call gets a transcript and recording you can review over coffee.
Spam and solicitor filter
Robocalls and vendors handled in 15 seconds, without ringing your cell.
Hear it handle the calls you dread.
Real conversations from Lucent's test line, trimmed only for length. Or skip the reading: call (813) 303-0811 and try to stump it yourself.
The 9 PM emergency
The price shopper
El cliente en español
Answers like a person. Works like a machine.
2 rings
Every call answered by the second ring.
24/7
Nights, weekends, holidays.
48 hrs
From signup to answering your phones.
$497/mo
Flat. Public. No contracts.
Less than one missed job a month.
A full-time receptionist runs $3,500 a month and goes home at five. Answering services charge by the minute and can't answer a single HVAC question. Lucent costs $497 a month and never misses.
Launch
$2,997
setup, then $497/mo
- Custom-built receptionist in your voice and rules
- 24/7 answering, booking, and emergency triage
- Calendar and CRM integration
- English and Spanish
- Every call recorded and transcribed
- Monthly recovered-revenue report
Pilot
$4,997
flat, 90 days fully managed
- Everything in Launch
- White-glove onboarding on your real phone lines
- Weekly tuning from real call transcripts
- End-of-pilot results report
- Prove it before you commit to anything
No contracts. Cancel anytime.
Fair questions.
Stop paying for missed calls.
Five minutes. We'll call your future receptionist together, with your company name plugged in, and you'll hear exactly what your customers would hear tonight.
That's Sonar on a live line. Try to stump it.